Hospitals Already Seeing Striking Improvements in Patient Engagement and Satisfaction with MedBridge Pathways

76 percent of patients using the MedBridge Pathways platform report improved physical function.

SEATTLE – September 25, 2024 – After just a few weeks in the market, MedBridge Pathways is already yielding positive results for hospital systems and patients. Pathways is the first hybrid MSK solution designed to help health systems provide easier access to high-quality, therapy-based, conservative care.

Pathways Is Significantly Improving Outcomes

Early results from Pathways usage include:

• 63 percent of patients who are invited to Pathways activate their program, resulting in increased capacity and reduced wait times within health system therapy departments.
• 90 percent of customer satisfaction (CSAT) survey respondents are either satisfied or very satisfied.
• 100 percent of the platform’s clinical care pathways are shared digitally by providers, which is associated with a 9-fold increase in engagement with care programs compared to traditional methods per MedBridge internal data.

Results from patient-reported outcomes assessments include:

• 76 percent of patients have improved physical function.
• 67 percent of patients report reduced pain interference.
• 63 percent of patients show an improved ability to participate in social activities.

“Feedback from our early adopter large longstanding hospital clients has been excellent,” said Sarah Jacob, Chief Product Officer at MedBridge. “They’re working to transform MSK care across their entire system to bring more conservative care earlier in the journey, and they see MedBridge Pathways as the critical solution to enable that change. They’ve tried to crack the code here for years, and now they’ve got the key.”

Pathways: Industry-Leading Innovation for Better MSK Care

More than 100 million Americans experience MSK pain each year, but the patient journey has been broken for years. Access to quality care is difficult, costs across the board are too high, and capacity is strained. Patients who should be treated conservatively regularly wind up being referred to surgical care, which often makes their original problem worse.

MSK care is the highest category of healthcare spend in our country and arguably the most impactful: When patients lose their mobility, their overall health often declines. The challenge will continue to escalate as the population of aging U.S. adults continues to rise and the healthcare industry loses more providers than it can replace. Without widespread innovation, we face a concerning future: a less healthy, less mobile population with increasingly limited access to care.

Pathways Frees Up Clinical Capacity While Improving Engagement

Pathways helps health systems reach more patients who need MSK care without asking providers to work more hours, freeing up clinical capacity and reducing the costs of unnecessary utilization by making conservative care the first and easiest choice for most patients. It allows providers to focus more in-person resources on the higher acuity patients who need them most.

Designed as a patient-centered platform, Pathways improves engagement and outcomes through holistic, evidence-based programs built to treat a variety of conditions with motion-capture assessment and triage, targeted exercises, and patient education. Patients receive ongoing reminders to encourage adherence and can easily view their progress over time. Providers gain deep, AI-driven insights into patient ability and progress, and can easily make adjustments as needed.