“Chuck,” a 54-year-old male, has presented with pain and difficulty walking. He reports that he thinks he has tendinitis, and his past medical history includes diabetes and hypertension, which he has been managing with diet…
People working in the healthcare industry face unique learning and development challenges. In addition to managing full patient caseloads, healthcare professionals are faced with constant regulatory changes and ever-evolving clinical best practices and standards. Because…
It’s no secret that the patient experience impacts care outcomes.1 But what can healthcare employees do to ensure a positive experience when the factors that contribute or detract are so varied?While more…
“I just don’t want to say the wrong thing.”“If I lack confidence around a certain patient, I don’t engage with this patient as much.”“I wish there was a handbook for dealing with all these different…
Are you ready?After a bit of a reprieve due to the pandemic, surveyors are once again out doing the important job of ensuring compliance and quality of care for patients. Do not be surprised when…
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