Advanced Leadership Skills for the 21st Century Work Environment

About this Certificate Program

The work environment of healthcare is experiencing high levels of change with the entry of younger workers, high employee turnover, and retirement of Boomers. Leaders face increasing stress as they seek ways to improve customer satisfaction, increase employee engagement, and achieve quality outcomes. Leaders cannot achieve success on their own but must engage the work of teams at all levels to collaborate for high impact. They also need employees that are actively engaged in the work of the organization. Leaders that successfully complete this six-course series will gain skills for building teams, engaging teams in the work of the organization, and providing employee feedback and appreciation that positively impacts the employee and increases their engagement.

Target audience

This leadership program is for both emerging and experienced leaders in all fields/disciplines of healthcare that want to advance their team building skills and develop an employee first culture.

Goals & objectives

• Increase skills in team building and collaboration.

• Strengthen the work of teams through conflict management and collaboration.

• Implement the steps required for developing an employee first culture through increased appreciation and recognition efforts.

• Integrate understanding of the role of the leader in creating a positive work environment and increasing employee engagement.

• Practice evidence-based approaches for leading cultural shifts in thinking and sustaining change initiatives.