In this chapter, we will define the administrator training requirements, the Texas Administrative Code, and the Texas Health and Safety Code chapters 142 and 250.

In this chapter, Texas home care and community support services (HCSSAs) will be explained, including how personal assistance services differ from skilled care, and the laws governing each.

In this chapter, education will be provided on the skilled Texas HCSSAs, how they differ, and licensure expectations.

In this chapter, the HCSSA Texas Administrative Code, Title 26, Part 1, Chapter 558 for HCSSAs, which is the foundation for the minimum standards for care and quality of life, will be discussed. Through a video demonstration, participants will learn to apply the emergency preparedness requirements.

In this chapter, we will define the requirements of the law and examples of how to apply the law.

The requirements of the Civil Rights Act of 1991 and the Americans with Disabilities Act often intersect. In this chapter, we will examine the differences and how the laws complement one another.

The obligations of an employer under these laws will be explored, as well as what they mean in the workplace.

The Occupational Safety and Health Administration and Whistleblower Protection Act will be discussed. Strategies to comply with the regulations will be provided.

This chapter will be an introduction to effective people management, and it will discuss the motivation behind learning good people management skills. There will be a practical scenario that serves as an example of what not to do in order to manage people effectively. There will also be an overview of what will be covered within the course.

This chapter will review steps one through three of the seven steps of effective people management, which includes setting clear expectations, providing technical details, and communicating openly. A practical scenario will demonstrate the first three steps of effective people management.

This chapter will review steps four through six of the seven steps of effective people management, which includes offering feedback and recognition, asking for input, and being informative. A practical scenario will demonstrate these steps of effective people management.

The final chapter will discuss the final step of effective people management: caring for yourself. The practical scenario in this chapter will show the conclusion of the one-on-one meeting that has been covered throughout the course – as well as illustrate the final step. There will also be a brief summary of what was taught in this course.

It is important to know the type of survey being conducted. In this chapter, terms relating to the various types of surveys will be defined. This way, staff can respond appropriately to dispel the fear, mystery, and frequent myths associated with surveys.

Learn the inside secrets to make the surveyor smile (even if it is only on the inside). In so doing, you will learn how to expedite any survey, audit, or inspection. Plan ahead to avoid an unpleasant survey. Learn how to start out on the right foot and stay on the right foot. Survey processes will be discussed along with lessons learned.

Do you have your survey binder ready? Do you know what QIES are and who CASPER is? Learn the inside secrets to demonstrate smooth operations and further facilitate the survey. Learn interpersonal skills to demonstrate the care and respect needed for the surveyor and the processes of the survey.