What Makes Family-Centered Care Different

Presented by Ellen Harrington-Kane

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Many states and credentialing agencies require therapists working with pediatric clientele and their families to use “family-centered care” and many clinicians are now beginning to incorporate it into their practices. But what really makes family-centered care different from traditional outpatient therapy? This course will teach you what “family-centered” really means and techniques you can use to empower families and build relationships based on trust, resulting in a higher level of family engagement and better outcomes for the child. Empowering families in a meaningful way results in a stronger therapeutic relationship and better outcomes for children and their families.

Meet your instructor

Ellen Harrington-Kane

Ellen Harrington-Kane is the Assistant Vice President of Affiliate Network Advancement for Easter Seals national headquarters in Chicago, Illinois. With over 30 years of experience as an occupational therapist and rehabilitation director for in-patient and outpatient therapy service and a master’s degree in Health Services…

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Chapters & learning objectives

What Makes Family-Centered Care Different

1. What Makes Family-Centered Care Different

In this chapter, the learner will be introduced to some of the techniques for engaging families as the leader of the team and as a peer. They will learn why this is important, particularly for families of children with lifelong disabilities or medical complications.

Leaving Judgement Behind

2. Leaving Judgement Behind

Coaching is the central technique that practitioners use in family-centered care. In this chapter, the learner will be introduced to two key concepts of coaching: leaving judgement behind and asking more than telling. These practices are how therapists strengthen the relationship with the family, build trust and open communication.

Model, Mentor, and Coach

3. Model, Mentor, and Coach

This chapter distinguishes the difference between modeling, mentoring, supervising and coaching. The learner will observe these techniques and learn how and why coaching is the most effective approach to use with families.

Characteristics of Coaching

4. Characteristics of Coaching

In this chapter, the five basic characteristics of coaching, as defined by Rush and Sheldon, will be defined and discussed, showing therapists in greater detail how to use coaching as a means of delivering family-centered care.