Hospice CAHPS Survey Updates: Preparing For 2025 Changes

The CAHPS® Hospice Survey is a national survey of family members or friends who cared for a patient who passed away while under hospice care. The Centers for Medicare & Medicaid Services (CMS) has introduced updates to the survey that will impact hospice organizations starting in 2025 and beyond. Given the sensitive nature of this survey, it’s essential to prepare nursing staff to understand and implement the new measures with care and confidence.

Jennifer Kennedy, VP of Quality, Standards, and Compliance at Community Health Accreditation Partner (CHAP), explains the key changes, including updated survey measures and distribution methods. She also shares strategies to help ensure survey implementation is both successful and compassionate. Participation in this survey is required for Medicare-certified hospices as part of the Hospice Quality Reporting Program (HQRP) to maintain compliance and reimbursement.

Watch this recorded webinar to learn: 

• The updated survey distribution modes

• The updated survey measures, requirements, and deadlines

• Actionable strategies for successful survey implementation

This recorded webinar is informational only and is not accredited.