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Guide

3 Achievable Strategies for Boosting Patient Retention in Outpatient Therapy

Patient retention is one of the biggest challenges for outpatient therapy practices, with the industry no-show rate at 14.1 percent.

Craig Phifer, PT, MHA explains why it’s so crucial to adopt a patient-centered approach to care that improves rapport, engagement, and access, and why this approach drives better patient retention and outcomes.

Download this guide to learn how to:

  • Streamline the patient experience so that it’s simple, straightforward, and easy to navigate
  • Train staff on patient-centered care to build therapeutic alliance and trust from the beginning
  • Engage patients throughout the course of care with patient education and engagement tools

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About the guide

Meet the author

Craig Phifer, PT, MHA

Who is this guide for?

This guide is an ideal resource for:

  • All practitioners in leadership roles

  • Managers, administrators, and other healthcare leaders

  • Private Practice Owners

These best practices can be applied in the following settings:

  • Outpatient Hospitals and Health Systems

  • Private Practices

Related resources

Solution

Patient Experience Solution

Transform the patient experience and drive better results with an interactive solution proven to help motivate patients and create brand advocates.

View Solution

Course Series

Patient Communication

These intermediate-level courses help physical therapists, occupational therapists, and athletic trainers improve their understanding of patients and learn evidence-based communication skills to enhance the patient experience, improve clinical results, and see fewer drop-offs.

View Course Series

White Paper

6 Steps to Improve Patient Engagement and Adherence with Healthcare Technology

Jared Vagy, PT, DPT, OCS, CSCS, explores six strategies healthcare organizations can utilize to leverage virtual engagement tools to more effectively engage their patients and improve outcomes.

View White Paper

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