Conflict Management and Resolution: Words, Tone, and Body Language
Presented by Amy Lafko
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Conflict Management and Resolution: Words, Tone, and Body Language is part four in a six-part series.
Your role as a leader includes supporting your team through conflict. Throughout this series, learners will explore foundational strategies of conflict resolution, the ways that different communication styles, as well as words, tone and body language can intersect with conflict in the workplace. From there, strategies to help mediate conflict will be explored. For any experienced leader, these videos will serve as a quick reminder or refresher of skills you may already have. These skills are reinforced throughout the series with practical examples and scenarios.
Meet your instructor
Amy Lafko
Amy Lafko founded Cairn Consulting Solutions with the knowledge that you need to grow your people to grow your business. Amy focuses her work on the employee experience that is derived from skilled leaders and aligned teams. Whether through team dynamics sessions, development workshops, or consulting, Amy provides expertise…
Chapters & learning objectives
More courses in this series
Conflict Management and Resolution: Strategies to Effectively Resolve Conflict
Amy Lafko
Conflict Management and Resolution: Preparing for Success
Amy Lafko
Conflict Management and Resolution: Navigating Conflict Resolution Styles
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Conflict Management and Resolution: Words, Tone, and Body Language
Amy Lafko
Conflict Management and Resolution: Mediating Conflict Part 1 - The Preparation Discussion
Amy Lafko
Conflict Management and Resolution: Mediating Conflict Part 2 - The Conversation
Amy Lafko