House Call Episode 3: Being Empathetic and Expressing Empathy
Presented by Amanda Fay and Tonya Miller
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Nonfinancial: Amanda Fay is an employee of Visiting Nurse and Hospice for Vermont and New Hampshire.
Financial: Tonya Miller receives compensation from MedBridge for the production of this course. She is the owner of TYM Coaching. There are no other relevant financial relationships.
Nonfinancial: Tonya Miller has no competing nonfinancial interests or relationships with regard to the content presented in this course.
Empathy allows the clinician to gain insight into a patient‚s motivational level and potential barriers for health behavior changes. In this course, we explore ways to use an empathic approach during a patient home health visit. Coming from a place of empathy allows the clinician to support the patient in challenging health behavior changes and improves patient outcomes. In this podcast, we demonstrate the impact of empathy in patient care by examining the difference in patient outcomes achieved through directive patient interactions versus an empathic approach. The course reviews ways to approach patient care through verbal and nonverbal expressions of empathy. At the end of the podcast, the listener will understand the empathic approach to patient care and ways to facilitate the use of verbal and nonverbal expressions of empathy.
Meet your instructors
Amanda Fay
Amanda Fay is a clinical education and evidence-based practice educator, MSN, and RN with more than 21 years of nursing and education experience. She is an innovator with a passion for creating engaging, relevant programs that support individuals reaching their highest potential in both personal and professional domains. In…
Tonya Miller
Tonya Miller is a national speaker and founder of TYM Coaching. With more than 25 years of executive leadership experience and a PhD in leadership studies, Tonya combines real-world experience with academic expertise. From coaching frontline healthcare providers to educating others in her leadership academy, Tonya uniquely…
Chapters & learning objectives
1. Being Empathetic and Expressing Empathy
In this podcast, we take a look at a typical home health visit, in which a nurse is providing education to a patient regarding oxygen safety and attempting to facilitate a health behavior change. In the first scenario, the nurse approaches the patient using a directive approach and increases the patient's resistance to health behavior changes. In the second scenario, the nurse is empathic in her verbal and nonverbal expressions, supporting the patient in positive health behavior changes.
More courses in this series
House Call Episode 2: Active Listening With the OARS Model
Amanda Fay and Tonya Miller
House Call Episode 3: Being Empathetic and Expressing Empathy
Amanda Fay and Tonya Miller
House Call Episode 1: Assessing Patient Readiness to Change
Amanda Fay and Tonya Miller
House Call Episode 4: Breaking Down Barriers to Change
Amanda Fay and Tonya Miller