Motivational Interviewing: Supporting Your Patients in the Digital Age

Presented by Dawn Clifford

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Video Runtime: 39 Minutes; Learning Assessment Time: 26 Minutes

Patients want individualized support in a timely manner. Technology is being used in many capacities to support the behavior change process for patients across disciplines. In this course, you’ll learn about the different forms of technology being used to enhance patient care within the rehabilitation fields, along with tips for maximizing the delivery of services. You will also learn communication tips across multiple digital platforms and how to best help a patient when you’re short on time.

Meet your instructor

Dawn Clifford

Dawn Clifford is a professor and graduate coordinator at Northern Arizona University. Dr. Clifford earned her BS in nutrition and dietetics at NAU and completed her dietetic internship at the Greater Los Angeles VA Hospital. After working as an outpatient dietitian for a few years, Dr. Clifford returned to school to complete…

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Chapters & learning objectives

Patient-Centered Care in a Digital Age

1. Patient-Centered Care in a Digital Age

In this first chapter, learn about the various digital platforms being used to provide patient-centered care, evidence in support of a variety of technological approaches, and how motivational interviewing can enhance care when using these platforms.

Overcoming Barriers to Communication in a High-Tech World

2. Overcoming Barriers to Communication in a High-Tech World

With each technology-based platform, there are varying barriers that can arise that hinder communication and patient care. Learn about these barriers and strategies to mitigate these challenges to ultimately enhance your interactions with patients when using these platforms.

Supporting Motivation When You’re Short on Time

3. Supporting Motivation When You’re Short on Time

This chapter includes tips for aligning your communication style with motivational interviewing when you only have a few minutes for a brief patient interaction, whether that be over the phone, video conference, or messaging.