Providing Feedback to Support Continuous Improvement and Best Practices

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Video Runtime: 51 Minutes, Learning Assessments: 35 Minutes

Transparency, accountability, and evidence-based practices have appropriately become expectations in healthcare delivery. Giving and receiving feedback around our practice patterns is a key component. In this course, we will examine different types of feedback, barriers to both giving and receiving feedback, and strategies for success. This course would benefit both mentors and mentees in the clinical and educational settings and is appropriate for occupational therapy, physical therapy, and speech-language pathology.

Meet your instructor

Angela Menlove

Angela Menlove is a board-certified speech-language pathologist and the director of acute care rehabilitation for Intermountain Health (Canyon and Desert regions), based in Salt Lake City, Utah. She cares passionately for both patients and the team of leaders and occupational therapists, physical therapists, and…

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Chapters & learning objectives

1. The Importance of Successful Feedback in Professional Practice

Giving and receiving feedback is integral to our development as professionals and is supported/required by our professional organizations. Developing strategies for giving and receiving feedback can make practice improvement more effective and enjoyable.

2. Defining Successful Feedback

There are multiple types of feedback. Good feedback can be characterized and planned for. Psychological safety is an important consideration in establishing a culture for effective supervision and feedback.

3. Barriers

To normalize and facilitate questioning, discussion, and feedback, it’s important to build a structure to support open discussion and collaboration. Hand-offs along the continuum of care may be missed opportunities for feedback. Operational barriers may exist. It’s important to acknowledge that bias exists and to thoughtfully reflect on it.

4. How to Receive Feedback Successfully

Feedback provides us with opportunities to grow, evolve, and improve. Without reflection, we can repeat the same mistakes.

5. The Benefits of a Growth Mindset

We define "growth mindset" and discuss the importance of a growth mindset in facilitating self-mastery, embracing challenges and setbacks as part of the learning process, and understanding failure as a teacher.

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