Safety in Home-Based Care: Communication Strategies
Presented by Quinn Tyminski
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Everyday healthcare and social service providers are presented with complex situations that require high-level communication skills to navigate. However, most practitioners are provided with little training during their education and in their continuing education on communication techniques. In particular, for those practitioners working in the home health environment (therapy, nursing, and social work), the solitary nature of the environment often requires that a practitioner be prepared to handle conversations on their own, in real time. Thus, the goal of this course is to add to a practitioner’s base level of knowledge regarding boundary setting and navigating difficult conversations in healthcare. Practitioners will learn strategies for limit setting, conflict resolution, and engaging in conversations on sensitive topics.
Learning Objectives
- List strategies for setting limits with clients
- Identify strategies for handling conflict between the clinician and the client
- Highlight strategies for handling conflicts between clients and family members
- Recognize strategies for engaging in conversations around sensitive or difficult topics with clients and family members
Meet your instructor
Quinn Tyminski
Dr. Quinn Tyminski currently serves as an instructor in the program in occupational therapy at Washington University School of Medicine in St. Louis, Missouri. Dr. Tyminski earned her master’s degree in occupational therapy from Washington University in 2012 and her clinical doctorate of occupational therapy in 2017 from…
Chapters & learning objectives
1. Boundaries and Limits
This chapter discusses determining our own boundaries as healthcare practitioners and setting limits with clients. Practitioners will learn skills for ensuring they can keep their physical and emotional well-being safe during clinical interactions.
2. Conflict Resolution
This chapter focuses on conflict resolution. Practitioners will learn about the main sources of conflict to be best prepared when conflict arises. Practitioners will also learn strategies for conflict resolution and engage in case-study practice of resolving conflict.
3. Communication Around Sensitive Topics
This chapter focuses on having difficult or sensitive conversations with clients and their family members. In this chapter, strategies for managing practitioner emotions during these conversations will be addressed. Practitioners will also learn about providing direct information and other strategies to engage in tough conversations. Case studies will be utilized to illustrate these conversations.
