Success With Hospice Volunteers: Selection, Education, and Retention
Presented by Cathleen Armato
12-Month Subscription
Unlimited access to:
- Thousands of CE Courses
- Patient Education
- Home Exercise Program
- And more
Nonfinancial: Cathleen Armato has no competing nonfinancial interests or relationships with regard to the content presented in this course.
Volunteer coordinators juggle patient care, care planning, human resources, and retention efforts. According to Medicare, volunteers are considered unpaid employees and require the same background screening, onboarding process, and ongoing education. This course will examine ways to onboard, train, and retain this valuable resource to produce a vibrant volunteer program. Through the development of appropriate and formalized methods for screening, education, communication, and engagement, the volunteer coordinator can establish a successful program and personal career.
Meet your instructor
Cathleen Armato
Cathleen Armato is an experienced executive with 22 years in the home care and hospice industry. She has served in various roles during that time, including VP of operations and chief compliance officer for a nationwide healthcare provider. In 2012, Cat became a consultant. Since that time, she has assisted multiple…
Chapters & learning objectives
1. The Right Person in the Right Role
This chapter examines the role of the volunteer as an unpaid employee. Covered topics include the background screening, application, and interview process to ensure the volunteer is the right fit for the organization and the organization is the right fit for the volunteer.
2. Orientation of the New Volunteer
Between federal, state, and accreditation requirements, orientation can seem daunting to a volunteer coordinator and a volunteer candidate. This chapter reviews primary training requirements and skills that can be fostered in the new volunteer.
3. Ongoing Education and Oversight
As unpaid employees, volunteers are required to meet the same ongoing education requirements as other team members. This chapter reviews formalized methods for meeting these requirements.
4. Success With Volunteers: Keeping the Momentum
You’ve got them; now what? This chapter reviews ways to keep volunteers engaged and supported as valuable members of the hospice team.
