The Impact of Effective Teams
Presented by Linda M. Shell
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Much of the work in health care organizations is done in teams—quality team, clinical team, leadership team, etc.—without the specific role and impact of these teams being defined. Most teams are expected to demonstrate significant progress toward improved outcomes without clear purpose and measurable goals (i.e., how do we know when we are successful?). The team leader is often held to the impossible task of being accountable for the goals of the team without individual accountability for the work of the team. This course will discuss the process of identifying the purpose and role of the team, developing shared accountability amongst team members, and identifying key performance indicators for which the team is accountable. The impact of turnover in a team and effective ways for engaging new team members will also be discussed. This course is for all health care professionals in any setting.
Meet your instructor
Linda M. Shell
Dr. Linda Shell is an advanced practice nurse, consultant, and educator with a passion for developing leaders, delivering quality care, and challenging the status quo of long-term care. As principal of lindashell.com, she collaborates with organizations across the country on education, leadership development, post-COVID…
Chapters & learning objectives
1. The Role of the Leader in Building a Team
Without clear direction, a team can be set up for failure. This chapter will discuss the process for identifying the purpose of a team and why is it essential in guiding the team.
2. Establishing Goals for the Team
Every team needs a set of key performance indicators (KPIs) to focus and guide their work. This chapter will discuss the role of KPIs in team development and the process for selecting them. Examples of a key indicator report for use in monitoring and evaluation of the goal attainment is provided.
3. Commitment and Accountability of Teams
Accountability is an important characteristic of an effective team. It is not just the responsibility of the leader, but rather the team members. How does a team hold each other accountable? How do teams measure their success? This chapter will discuss accountability and strategies for teams to employ for having an “all hands on deck” approach to goal achievement.
4. Turnover Happens: Change in Team Members
It is inevitable that teams will have turnover and attrition. Each time a change occurs, it puts the team at risk for a setback. This chapter will discuss the process of engaging new team members in the team process, clarifying roles, and building trust.
