Developing a Patient-first Approach to Scheduling Outpatient Therapy

Patient engagement, satisfaction, and access to care are three critical components for success in value-based care. However, when coordinating access to care, patient preferences are often not considered, which creates additional barriers that can result in lower utilization and engagement as well as lead to cancellations and no-shows down the road.

Craig Jankuski explores how to maximize patient choice in scheduling for outpatient physical, occupational, and speech therapy in large integrated healthcare systems, and how increased access adds value to care.

Watch this recorded webinar to learn:

• What drives patients to select a therapy provider
• The clinical implications of access to the value of care
• How to construct a patient-facing scheduling process for specialty therapy practices across a multi-state healthcare system

This recorded webinar is informational only and is not accredited.