Supervision Skills: Directing the Nursing Assistant Part 2
Presented by Juzell (Joey) Pettis
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Non-Financial: Juzell (Joey) Pettis has no competing non-financial interests or relationships with regard to the content presented in this course.
This course is part of a two-course series. Please view Supervision Skills: Directing the Nursing Assistant Part 1, before beginning this installment.
This two-course series is meant to help the Registered Nurse, Licensed Practical Nurse, or Licensed Vocational Nurse understand how to use empowerment, engagement, and ownership to guide nursing assistants during their work shift to perform at their best. In part two, strategies for following up on expectations are reviewed, along with strategies for performance improvement when expectations are not being met.
Meet your instructor
Juzell (Joey) Pettis
Joey has 45 years experience in long-term care and acute care settings. Joey’s experience includes both staff and management positions in long-term care. For the past 35 years she has worked in long-term care management as a Director of Nursing and as a Consultant with responsibility for staff management, education and…
Chapters & learning objectives
1. Inspect What You Expect
Auditing performance of the CNA the Licensed Nurse is supervising is an important part of ensuring quality resident care. This section will provide strategies on auditing and monitoring as the nurse is performing nursing tasks. This section will review the strategies inherent in Management By Walking Around. These strategies can also assure that resident’s care is being provided in an environment without abuse or neglect.
2. Prompting Performance Improvement
Once performance deficiencies are identified, it is part of the Licensed Nurse’s responsibility to correct the issue to assure resident safety and satisfaction. The skill and strategies that are needed to provide the CNA staff with appropriate correction will be presented. These actions will take the CNA staff to a higher level of performance and will decrease the effort needed by the Licensed Nurse when supervising that same task.
