Building Counseling Skills: Providing Information
Presented by Rebecca Hunting Pompon
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Meet your instructor
Rebecca Hunting Pompon
Rebecca Hunting Pompon is a faculty member with the University of Delaware’s Communication Sciences and Disorders program. She holds an MA. in counseling and a PhD in speech and hearing sciences. Her research explores the impact of chronic stress and other psychosocial factors on post-stroke aphasia rehabilitation. Rebecca…
Chapters & learning objectives
1. Making Information Accessible
In the first chapter, we will talk about the importance of using lay language, summarizing and segmenting ideas, and using metaphors and multimodal communication. These strategies will help make information more accessible and memorable for our patients and their family members.
2. Making Information Useful
In this second chapter, we will discuss several approaches for engaging patients in the important information we need to share with them. These approaches will help patients and families more fully comprehend the information, promote opportunities for asking questions and getting clarification, and support more informed decision-making.
3. Special Scenario: Breaking Bad News
In this chapter, we will review situations that require sharing unpleasant or especially upsetting information with our patients, and discuss a step-by-step approach for handling these situations with confidence and compassion.
