Patient Activation: Considering Virtual Collaboration and Telehealth
Presented by Mark D. Valenti and Brittany M. Wilson
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Non-Financial: Mark Valenti has no competing non-financial interests or relationships with regard to the content presented in this course. Financial: Brittany Wilson receives compensation from MedBridge for this course. There is no financial interest beyond the production of this course.
Non-Financial: Brittany Wilson has no competing non-financial interests or relationships with regard to the content presented in this course.
Creating and improving a connection and relationship between provider and patient can lead to honest and open dialogue, driving better patient adherence and buy-in, and ultimately leading to better patient outcomes. It is particularly important to for providers and patients to stay connected in the virtual world.
However, providers are not typically trained in the strategies and skills to effectively activate patients. Their training is focused on a less-collaborative, hierarchical communication style.
This course (and the Patient Activation series) will challenge the traditional top-down approach to communication that permeates the current state of healthcare. The course will succinctly and powerfully give providers strategies and skills to truly connect with patients and activate them in their own health and wellness goals. This course focuses on applying a Motivational Interviewing (MI) approach when collaborating with patients in a virtual setting.
Meet your instructors
Mark D. Valenti
Mark D. Valenti has a background in health systems management, human behavior, and patient activation. He enjoys connecting with partners such as the National Board of Medical Examiners with their Health Coach Program in China or with Australia’s Flinders University on an innovative approach to patient chronic condition…
Brittany M. Wilson
Brittany Wilson, BSN, RN, has experience in critical care medicine, interventional telemetry, home care, and care management. She has experience partnering with primary care offices to simplify their processes. Brittany coaches providers in real time on the front line as they communicate with patients, providing mentorship…
Chapters & learning objectives
1. Introduction to Virtual Care
Virtual care currently has no standard definition, so the term is subject to different interpretations. It broadly describes methods used to remotely communicate with and interact with patients. A large percentage of patients speak favorably about virtual care, as it builds engagement and promotes autonomy. A provider can integrate a collaborative approach to engage using nonverbal behavior. This chapter includes two provider–patient videos: Effective Guidance and Ineffective Guidance.
2. Promoting Partnership
A provider can promote partnership by conveying an understanding that expertise and wisdom about change resides within the patient. A provider can employ motivational interviewing by actively fostering and encouraging power sharing with the patient. A provider can promote partnership in a virtual environment by using nonverbal communication and understanding the patient’s perspective. This chapter includes a video that demonstrates competent practice.
3. Face Your Fear
Fear influences motivation and can prevent individuals from reaching a higher level of motivation. Lack of knowledge can cause vulnerability in patients. Providers can pay attention to discordant or defensive communication (both verbally and nonverbally) to better understand patient fear. This chapter includes a video that demonstrates competent practice.
More courses in this series
Patient Activation: Inducing Intrinsic Motivation
Mark D. Valenti and Brittany M. Wilson
Patient Activation: Chronic Condition Self-Management
Mark D. Valenti and Brittany M. Wilson
Patient Activation: Post-Acute Care
Mark D. Valenti and Brittany M. Wilson
Patient Activation: Considering Virtual Collaboration and Telehealth
Mark D. Valenti and Brittany M. Wilson