Conflict Resolution in the Healthcare Setting
Presented by Tonya Miller
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Video Runtime: 12 Minutes, Learning Assessments: 2 Minutes
This course describes the five levels of conflict resolution and their usefulness in customer service in healthcare.
This course describes the five levels of conflict resolution and their usefulness in customer service in healthcare.
Meet your instructor
Tonya Miller
Tonya Miller is a national speaker and founder of TYM Coaching. With more than 25 years of executive leadership experience and a PhD in leadership studies, Tonya combines real-world experience with academic expertise. From coaching frontline healthcare providers to educating others in her leadership academy, Tonya uniquely…
