Emotional Intelligence Strategies for Improved Customer Service
Presented by Tonya Miller
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Video Runtime: 10 Minutes, Learning Assessments: 2 Minutes
In this series, we explore the key elements of customer service in a healthcare setting, including how emotional intelligence skills create a better customer interaction, identifying the best strategy for conflict resolution, and the process of effective complaint management. This series gives clinicians easy-to-apply strategies to improve their interactions with all customers: patients, families and caregivers, and others in the healthcare community.
In this series, we explore the key elements of customer service in a healthcare setting, including how emotional intelligence skills create a better customer interaction, identifying the best strategy for conflict resolution, and the process of effective complaint management. This series gives clinicians easy-to-apply strategies to improve their interactions with all customers: patients, families and caregivers, and others in the healthcare community.
Meet your instructor
Tonya Miller
Tonya Miller is a national speaker and founder of TYM Coaching. With more than 25 years of executive leadership experience and a PhD in leadership studies, Tonya combines real-world experience with academic expertise. From coaching frontline healthcare providers to educating others in her leadership academy, Tonya uniquely…
