Managing Patient Complaints

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Video Runtime: 13 Minutes, Learning Assessments: 1 Minute

This course explains the benefits of complaint management and the steps to take for successful complaint management in healthcare delivery.

Meet your instructor

Tonya Miller

Tonya Miller is a national speaker and founder of TYM Coaching. With more than 25 years of executive leadership experience and a PhD in leadership studies, Tonya combines real-world experience with academic expertise. From coaching frontline healthcare providers to educating others in her leadership academy, Tonya uniquely…

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Chapters & learning objectives

1. Managing Patient Complaints

It’s important to recognize how customer complaints can help you and your organization to improve processes. In this course, we will review a series of steps to apply complaint management techniques in the healthcare setting.

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