Resolving Patient Conflicts

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Video Runtime: 12 Minutes, Learning Assessments: 2 Minutes

This course describes the five levels of conflict resolution and their usefulness in patient and healthcare team interactions.

Meet your instructor

Tonya Miller

Tonya Miller is a national speaker and founder of TYM Coaching. With more than 25 years of executive leadership experience and a PhD in leadership studies, Tonya combines real-world experience with academic expertise. From coaching frontline healthcare providers to educating others in her leadership academy, Tonya uniquely…

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Chapters & learning objectives

1. Resolving Patient Conflicts

These segments review the different approaches to conflict resolution and how conflict resolution skills support excellent customer service in healthcare. This chapter also presents a scenario in which an occupational therapist works through a conflict with a patient.

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