Meaningful Apologies

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Video Runtime: 3 Minutes

Patients with better care experiences have better health outcomes. In addition, staff and clinics thrive when the patients they treat experience high degrees of satisfaction. Meaningful Apologies is part of a series of Patient Experience "Booster Shots" designed to provide health care workers with the tactical skills they need to navigate day-to day patient interactions, from the mundane (but still impactful) to the challenging. Why are these called "Booster Shots"? These courses are short and tactical and can be used to set baseline expectations for providing a positive patient experience, to reinforce and sustain learning with regular reminders, or to remediate pain points with targeted education.

Meet your instructor

MedBridge Team

Combining powerful digital patient care tools with the highest quality education, MedBridge is committed to making healthcare better for both providers and patients. Organizations across the care continuum use MedBridge to provide an enriched, digitally enabled experience that engages patients while streamlining and…

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Chapters & learning objectives

1. Meaningful Apologies

Everyone makes mistakes, and a meaningful, well-spoken apology can help rebuild a damaged relationship between you, your patient, and your organization. In this short course, we will explore the components of a strong apology and strategies you can use to to mitigate errors or hurt feelings when interacting with patients and their families.