Phone Etiquette

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Video Runtime: 2 Minutes

Patients with better care experiences have better health outcomes. In addition, staff and clinics thrive when the patients they treat experience high degrees of satisfaction. Phone Etiquette is part of a series of Patient Experience "Booster Shots" designed to provide health care workers with the tactical skills they need to navigate day-to day patient interactions, from the mundane (but still impactful) to the challenging. Why are these called "Booster Shots"? These courses are short and tactical and can be used to set baseline expectations for providing a positive patient experience, to reinforce and sustain learning with regular reminders, or to remediate pain points with targeted education.

Meet your instructor

MedBridge Team

Combining powerful digital patient care tools with the highest quality education, MedBridge is committed to making healthcare better for both providers and patients. Organizations across the care continuum use MedBridge to provide an enriched, digitally enabled experience that engages patients while streamlining and…

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Chapters & learning objectives

1. Phone Etiquette

First impressions matter. Since your initial interaction with a patient will likely happen over the phone, timeliness, etiquette, and verbal communications are key. In this short course, we will explore strategies to ensure a strong initial interaction over the phone between you and your patients.