Using Behavioral Science to Optimize the Patient Experience
Presented by Ari Ginsberg
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Nonfinancial: Ari Ginsberg has no competing nonfinancial interests or relationships with regard to the content presented in this course.
This course is focused on teaching healthcare professionals practical strategies based on behavioral science to help enhance the patient experience. Patient experience is a critical component of improving patient/client outcomes and increasing patient retention. This course will demonstrate how behavioral science can be a powerful tool for healthcare providers to optimize the patient experience.
Meet your instructor
Ari Ginsberg
Dr. Ari Ginsberg, PT, DPT, MSIOP, is a passionate clinician and educator with a diverse educational and clinical background. He received a Doctor of Physical Therapy degree in 2010 from Touro University and completed a Master of Science degree in Industrial and Organizational Psychology from Touro University in 2021. Ari…
Chapters & learning objectives
1. The Patient Experience and Positive Patient Outcomes
Chapter 1 discusses the definition of patient experience and the psychological underpinnings of its relevance to healthcare delivery. It also presents the research and theory as to the connection between patient experience and positive patient outcomes.
2. Empathy and the Patient Experience
Chapter 2 focuses on empathy and the importance of expressing empathy when interacting with patients. Also, practical strategies are offered on how to express empathy in patient visits in order to optimize the patient experience.
3. Demonstrating Active Listening, Respect, and Humility in the Patient Experience
Chapter 3 describes the relevance of active listening, respect, and humility to the patient experience. It also provides practical strategies to convey active listening, respect, and humility when interacting with patients.
4. Effective Conflict Management With Patients Expressing Aggression
Effective Conflict Management With Patients Expressing Aggression Chapter 4 speaks about identifying anger and aggression within the patient population and successfully managing healthcare professional–patient conflicts. It also offers suggestions on how healthcare professionals can effectively deal with the aftermath of interacting with a patient who was angry or aggressive toward them.
