Using Social Psychology to Optimize the Patient Experience
Presented by Ari Ginsberg
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Nonfinancial: Ari Ginsberg has no competing nonfinancial interests or relationships with regard to the content presented in this course.
This course is focused on teaching healthcare professionals practical strategies based on social psychology to help enhance the patient experience. The patient experience is a critical component of improving patient/client outcomes and increasing patient retention. This course will demonstrate how social psychology can be a powerful tool for healthcare providers to optimize the patient experience.
Meet your instructor
Ari Ginsberg
Dr. Ari Ginsberg, PT, DPT, MSIOP, is a passionate clinician and educator with a diverse educational and clinical background. He received a Doctor of Physical Therapy degree in 2010 from Touro University and completed a Master of Science degree in Industrial and Organizational Psychology from Touro University in 2021. Ari…
Chapters & learning objectives
1. The Patient Experience and Positive Patient Outcomes
Chapter 1 discusses the definition of the patient experience and the psychological underpinnings of its relevance to healthcare delivery. It also presents the research and theory as to the connection between the patient experience and positive patient outcomes.
2. Social Psychology and the Patient Experience
Chapter 2 defines social psychology and the reasons social psychology techniques are effective. Chapter 2 also discusses the research regarding biases in healthcare.
3. Using Social Psychology Techniques in the Patient Experience
Chapter 3 explores concrete strategies based on social psychology that can be used by healthcare professionals to optimize the patient experience. It provides both theory and practical methods to optimize the patient experience.
