Success Story
How CORA Health Services increased revenue and reduced patient dropoff
12%
Improvement in FOTO effectiveness scores.
110%
Increase in HEP programs assigned to patients.
9%
Increase in evaluation conversion rate, with an increase in visits per episode.
Success Story
Discover how Medbridge encountered client challenges, offered solutions, and assessed the resulting impact.
Client Challenge
CORA Health Services is a top-10 national provider of outpatient therapy services, with over 250 clinics across 10 states. CORA's clinics offer a complete range of treatment options, including outpatient physical therapy, general rehabilitation, worker's compensation therapy, sports medicine, auto injury rehabilitation, and rehabilitation for seniors.
For many physical therapy clinics across the US, including CORA, patient drop-off is a continuous challenge, leading to poor outcomes, low patient satisfaction, and lost revenue. CORA decided to meet this problem head on by partnering with Medbridge to provide clinicians with the skills, platform, and process to cultivate a stronger therapeutic alliance with patients. By doing so, CORA was able to keep more patients in a full length of stay, helping them get better and increasing revenue as a result.
CORA Health Services at a glance
Founded in 1998
Headquartered in Charlotte, NC
coraphysicaltherapy.comMedbridge Solution
By leveraging Medbridge's digital care solutions, including the Home Exercise Program (HEP) and Continuing Education, CORA was able to:
- Reinforce behavior change in clinicians
- Improve therapeutic alliance
- Boost patient engagement
- Enhance communication with patients
Results
After implementing Medbridge solutions, CORA succeeded in increasing the number of patients who fulfilled their episode of care, while also improving patient outcomes and quality of care. Results included:
- Increased patient conversion rate from evaluation to care by 9 percent.
- Improved outcomes per visit, with 12 percent higher FOTO effectiveness scores.
- Enhanced clinician engagement, with 110 percent more HEP programs assigned to patients.
Boosted Patient Retention
by improving clinician communication and patient engagement.
Improved Outcomes
by enhancing patient rapport and quality of care.
Increased Clinician Utilization
with easy-to-assign home exercises.
About CORA Health Services
Founded in 1998, CORA Health Services is a rehabilitation provider offering physical therapy and occupational therapy services in 10 states in more than 250 clinic locations. Laser-focused on clinical outcomes, CORA uses a data-driven approach to improve quality and has moved quickly to adopt new technology to their workflow to enhance patient care.
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